Terms and conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly made available online, through any mobile device, by email or by telephone. By accessing, browsing and using www.rivierabus.com (The Website) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through The Website (The Service) are owned, operated and provided by Kiselev Artem Alekseevich, registered by the law of Russian Federation as individual entrepreneur (RivieraBus) and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

1. The Service

RivieraBus provides service for online ticket reservation on touristic bus route riding from Tirana to Saranda and back (with intermediate stops) according to timetable published in Website. Transportation of passengers is carried out by our partner company The Albania Travel Company. Cost of transportation is included in The Price of The Service.

2. The Price

The price for The Service which published in The Website always actual and guaranteed. The Price is fixed and does not depend on pick up and destination points as well as not depend on direction of the route. RivieraBus has rights to apply discounts for group requests and in cases of seasonal and other promotional actions.

3. Payments

Our website allows purchases online, and you can pay for The Service by using Visa or MasterCard bank cards. After accepting the purchase of The Service selected, a secure frame-window with the Tinkoff Bank processing service will open, where you need to enter the information of your bank card. 3D Secure is used for additional user verification. If your bank supports this technology, you will be redirected to their server for additional authentication. Please be informed that payment will be made in RUR (Russian rubles) since our company is registered in Russia. The conversion is carried out at the rate of Central Bank of Russia. Your bank issuing your credit card can also charge fees. You can find more information about additional authentication methods by contacting the bank, which issued the card to you.

4. Security guarantee

Tinkoff Bank online payment system protects and processes your bankcard information according to PCI DSS 3.0 security standard. The information to the payment system is sent encrypted with the use of SSL encryption technology. Further information processing is done through closed banking networks, which have the highest security measures in place. Tinkoff Bank & Rivierabus do not send or give your bankcard information to any third party. 3D Secure technology is used for additional user verification.

5. Online payments safety

The information you enter (name, address, phone number, email, credit card number) is confidential and is never shared with anyone. Your credit card information is always sent encrypted and is not stored on our Web-server. Bank guarantees the safety of all processed online payments. All operations done with the payment cards are done according to the requirements listed by VISA International, MasterCard, and other payments systems. Special technology is used to send the information to ensure security of online purchases, and the information is processed on a secure high-tech server of the processing company.

6. Privacy

RivieraBus keeps your personal data safety and never share it with third parties. RivieraBus can use email address of the client for sending important information in emergency case or sending promotional offers about The Service.

7. Free benefits on board

During the ride every Client will get free bottled water on board, access to free wifi network, free face masks and hand sanitizers for COVID protection. RivieraBus provides comfortable and air-conditioned buses/vans. There is no toilet on board however will be stops during the way as well as stops according to requests of Clients.

8. Guaranty of the ride on chosen date

RivieraBus guarantee the ride according to timetable in the calendar. Actual ride status for each date Client can check on The Website.

9. Changes & cancellations of reservation

Cancellations & refunds of advance payment are allowed in case of requesting not later than 5 days prior the date of ride. Date changes are allowed if there are available seats on the date you wish to be moved. However, if you have any unforeseen circumstances please let us know in order we could try to find a solution.

10. Liability limitation

We make every effort to comply with this privacy policy; however, we cannot guarantee the security of information in case of factors beyond our control, which may influence our operations that may result in disclosure of your data. All information published on The Website is listed as-is without any guarantees. We do not bear responsibility for any losses due to limited access to URL website, or by accessing The Website and using the information published on it.

11. Contacts

If you have any question regarding our policies, please contact us at info@rivierabus.com

12. Legal Entity